Customer service | Seeland

Customer service

Read about Seeland's warranties and refund policy.

If you have a complaint, please contact the retailer. Don’t forget your receipt or other proof of purchase for the product. 

Contact the shop where the product was purchased. Don't forget the receipt or other proof of purchase.

Products returned to us will be exchanged or repaired and sent back to the retailer within approximately three working days following receipt.

However, in high season – or if the defect is not clearly marked – it may take up to seven working days from receipt to return.

Products returned to us must be clean. If the product is not clean, it will be refused and sent back at the buyer's expense. 

If a product is faulty due to a defect in manufacture or materials, it will be repaired or exchanged during the warranty period. If the product has special sentimental value which means that an exchange is not appropriate, the retailer should be informed of this when it is handed over. Products returned to us must be clean. If the product is not clean, it will be refused and sent back at the buyer's expense.

Damage such as tears, fractures, burn marks or wear holes are not covered by the warranty. In some cases, damage due to wear and tear can be repaired by the customer himself/herself. Contact the retailer for advice and guidance concerning product repairs. 

Refunds only apply to products that have manufacturing or material defects. If you send a non-eligible product, it will be returned in the same condition it was received in. 

Please send other queries concerning warranties and customer service to aftersale@seeland.com